IT Services



XTS ’s IT Service Management (ITSM) initiative provides a proactive centralized monitoring cum management services towards Network and Servers installed at client premises. The service will focus on Security, Networks and ITIL compliance and aims at transforming the IT infrastructure with the help of advanced processes and tools that not only ensure a well-managed low cost Infrastructure support services, but also provide competitive advantage by delivering more value to the end user.


The proactive management solution is tagged with Service Level agreements on downtimes of network and servers. These value propositions appeal to two distinct demands of enterprise customers, viz: cost reduction and optimization that leads to transformation. We have been providing proactive problem identification and resolution undertaking root cause analysis which helps in identifying and fixing potential problems before performance is affected. There is clear provision for Real time control and visibility into the Operations though reporting portals.


We have devised and dedicated our services to cater to all requirements of our customers for:


Skill Availability



XTS is a strategic partner and alliances with the top global leaders including Microsoft, CA, HP, Oracle, Actian etc.


Our SLA based, co-sourcing, flexible and global delivery models share the total/shared ownership of all processes and risks involved.


Technical Benefits



Offered Services


Network Monitoring & Management

Router, Firewall, Switches (L2/L3), SSL VPN, Bandwidth monitoring


Server Monitoring & Management

CPU, Memory, Disk Space, Services, Processes


Desktop (Client) Monitoring & Management

Asset Inventory, Compliance, Licensing, Usage, Centralized deployment, Remote Control, Patch management


Application Monitoring & Management

Monitoring SAP, Oracle, JAVA, .NET applications


Storage Monitoring & Management

Storage solutions, Backup, Restore, Replication, High Availability


Security Monitoring & Management

Single sign-on, SSL-VPN, AV, Anti-SPAM, IDS, Firewall




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Mailing Address

32/3L Gariahat Road (south), Kolkata – 700031,
West Bengal, India




+91 33 4044 2207


+91 33 4001 6807

Business Enquiry

+91 98360 53666



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